A lovely respite for a baked goody! People kept coming in while we were there but service was friendly, pleasant and very quick! Very nice experience.
Yum! The problem is how many cupcakes do I buy today. Funny, friendly staff and a nice location in south Charlotte -reminds me of a little French cafe. I tried the cookie dough, vanilla cake & cinnamon toast crunch. Sweet tooth satisfaction! Pro tip- Visit on $2 Tuesdays for more sweets for your $
Our first time here and it was delicious! The customer service was superb, so friendly and helpful!
Let me start out by saying that my husband and I frequently visited the store in Fort Mill, SC and was never disappointed. I was beyond excited when I found out that there was now a store in Charlotte. I called ahead to make sure they participate in $2 Tuesday promotion. I stopped by and purchased the flavors: Red Velvet, Lemon, Chocolate Reese's Cup, Triple Salted Carmel, Strawberry and Oreo. Well let's just say out of the 6, there were only two that I could give rave reviews...and that was the Lemon and Chocolate Reese's. For the others, the cake was very dry and had no real flavor. There's nothing more disappointing than biting into a dry cake. The icing was very flavorful but it seems like more attention was made to making the cupcakes look pretty and the icing flavorful than the actual cake itself. I had really high expectations and I'm not sure if I just caught them on a bad day or things have went downhill.
My young daughter and I visited the Fort Mill location some weeks ago and we were blown away at the cupcakes.They were delicious that we decided to return yesterday. The red velvet cupcakes are delicious but what turned me away was the cleanliness. My daughter and I wanted to eat our cupcakes there but there were no clean plates or forks and so the young lady said that we would have to eat them on a paper towel. Again a totally different experience from last time. Then there was a table available but it needed to be wiped down from the previous customers that had just left. I asked the young lady if she could wipe our table down she hesitated and told me that she didn't have time or couldn't because a customer had just walked and she needed to serve him as if me and daughter were not important enough. What blew me away is that she tried to hand me her wet rag and asked if I would wipe the table down. I could not believe that. I understand that this place may have won various awards and so they may feel that they are doing me favor by serving me and daughter a cupcake. The experience that you give your customers is just as important as the product that you serve them. They will never forget it. I don't think that we will return even though this was only our second time visiting. I was hugely embarrassed and disappointed that she asked me to wipe that table.
Cupcrazed Cakery is a US Bakery based in Fort Mill, South Carolina. Cupcrazed Cakery is located at 936 Market St #103, Fort Mill, SC 29708, USA.
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